Contact information
We value your feedback and are here to help with any questions or concerns regarding our products or your order. Please feel free to reach out to us using any of the methods below.
Customer Support
- Email: support@jupon.shop
- Phone: 1 5722301841
- Hours of Operation: Monday – Friday, 9:00 AM – 6:00 PM (SGT)
Business Details
If you have formal inquiries or need to reach our administrative office, you may contact our parent company:
- Company Name: CAW INNOVATIVE INDUSTRIES LLC
- Representative: LAWRENCE BROADNAX
- Business Address: 424 ETHEREDGE STREET #1006, BUSHNELL, FL, 33513
- Store Website: jupon.shop
International Customers
For our customers in Singapore, please note that while our administrative office is located in the United States, our support team is available via email to assist with local delivery tracking and product inquiries. All transactions are processed in USD.
Contact Form Tips
When contacting us about an order, please include your Order Number (e.g., #1001) in the subject line of your email to ensure a faster response. We aim to respond to all inquiries within 24–48 hours during regular business days.
Note on Time Zones: When selecting the time zone for your inquiries or checking your order status, please ensure you have selected Singapore Standard Time (SGT) to accurately reflect local delivery windows and support hours.